IMPORTANT NOTICE: WATER UTILITY BILLING & PAYMENT UPDATE

October 11, 2026

IMPORTANT NOTICE: WATER UTILITY BILLING & PAYMENT UPDATE

The Town of Ingalls Water Utility is currently experiencing a temporary interruption with our billing and payment processing system. Our software provider is actively working to resolve the issue and restore normal operations.

During this time, our online customer payment portal will remain unavailable until the necessary updates have been completed and the system is fully operational.

Important Information for Customers:

No Late Fees: No late fees or penalties will be assessed on customer accounts during this interruption.
Monday, October 12: Town offices will be closed in observance of Columbus Day.
Tuesday, October 13: We anticipate processing scheduled automatic payments, provided our billing system is operational.
Automatic Payment Customers: If we are unable to process automatic payments on October 13, we will notify customers of the revised processing date. No additional action is necessary at this time.
Online Payment Portal: We will notify customers as soon as online payment services have been restored.

We understand the inconvenience this may cause and want to reassure our customers that no one will be penalized for payment delays resulting from this interruption.

We are working closely with our software provider and will continue to share updates as information becomes available.

Thank you for your patience and understanding.

Town of Ingalls Water Utility

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