Notice to Water Customers

October 14, 2025

Notice to Water Customers - Ongoing Hydrant Flushing

We are aware that some customers have recently experienced discolored water. While we understand it doesn’t look ideal, please be assured the water is safe and potable. The discoloration is caused by naturally occurring minerals that build up in the lines over time. This is the same type of mineral presence commonly found in private well water. When a third party opens a hydrant without properly flushing it, those minerals can be disturbed and temporarily discolor the water.

To maintain water quality, we conduct eight water tests each month from various locations in the service area. These samples confirm the water remains safe for our customers. If there are ever any concerns regarding the quality and safety of the water in a particular area, the Water Utility will issue a Boil Water Advisory.

A full system flush has begun and will continue over the next two to three weeks. This process involves opening every hydrant to clear built-up minerals from the system. During this work, some customers may notice temporary discoloration, but the water will remain safe for all uses.

We appreciate your patience as we complete this work to improve system reliability and water quality

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2025 Drinking Water Annual Report

April 15, 2026

The 2025 Annual Drinking Water Quality Report is Now Available

Hydrant Flushing Scheduled for Summerlake Subdivision

April 10, 2026

Hydrant Flushing Scheduled for Summerlake Subdivision to Begin on Monday, April 13th.

Water Clarity Issues - Summerlake & Springbrook

April 9, 2026

The Town is aware of water clarity concerns reported by residents in the Summerlake and Springbrook subdivisions and is actively working to address them. Our water utility operator, Aqua America, began a system-wide hydrant flushing program in October of last year. Due to early cold weather, crews were unable to complete flushing in these two subdivisions. That work is scheduled to resume and should be completed over the next month or so, as the system must be flushed in a specific sequence to ensure effectiveness. We also want to make residents aware that several hydrants in the area were recently accessed without authorization in an attempt to flush the system. Unfortunately, this caused additional disturbance in the water lines and contributed to the current clarity issues. As flushing operations continue, residents may notice temporary discoloration at times. While this can be inconvenient, please be assured that the water is tested regularly and continues to meet all state safety standards. If a boil water advisory is ever necessary, residents will be notified immediately. If you observe anyone accessing a hydrant without authorization, please contact the Water Utility Department - (317) 485-4321 [email protected] and, if possible, provide photos or any helpful details. We appreciate your patience as we complete this process.