Notice to Water Customers

We are aware that some customers have recently experienced discolored water. While we understand it doesn’t look ideal, please be assured the water is safe and potable. The discoloration is caused by naturally occurring minerals that build up in the lines over time. This is the same type of mineral presence commonly found in private well water. When a third party opens a hydrant without properly flushing it, those minerals can be disturbed and temporarily discolor the water.

To maintain water quality, we conduct eight water tests each month from various locations in the service area. These samples confirm the water remains safe for our customers. If there are ever any concerns regarding the quality and safety of the water in a particular area, the Water Utility will issue a Boil Water Advisory.

A full system flush has begun and will continue over the next two to three weeks. This process involves opening every hydrant to clear built-up minerals from the system. During this work, some customers may notice temporary discoloration, but the water will remain safe for all uses.

We appreciate your patience as we complete this work to improve system reliability and water quality